Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to recheal.zhang@joyure.com.
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- Order Related Questions
- Payment & Pricing Questions
- Shipping & Delivery Questions
- Returns & Policies Questions
- Account & Login Questions
- Product Information Questions
- Discounts & Promotions Questions
- After-Sales Service Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Order Related Questions
How can I track my order?
You can track your order via the tracking number sent to your email after shipment.
Can I modify my order after placing it?
Orders can be modified within 12 hours of purchase. Please contact our support team as soon as possible.
Can I cancel my order?
Yes, if it hasn’t been shipped yet. Once shipped, cancellation is no longer possible.
Why hasn't my order shipped yet?
Delays may occur due to high demand or stock issues. Please contact us for the latest update.
Why is my product incomplete or missing parts?
Please send us photos and your order number. We’ll verify and arrange a replacement or refund.
Payment & Pricing Questions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Why did my card payment fail?
It may be due to bank restrictions, incorrect info, or exceeded limits. Please try another card or method.
Are taxes and duties included in the price?
Prices usually exclude import taxes. Duties may apply depending on your location.
Is there any discount code I can use?
Yes! Please check our homepage or subscribe to our newsletter for current promotions.
Shipping & Delivery Questions
What is the shipping fee?
Shipping fees vary by location and will be calculated at checkout.
Do you support international shipping?
Yes, we ship to most countries worldwide.
Which logistics company do you use?
We work with reliable couriers like DHL, FedEx, and EMS, depending on destination.
How long does shipping take?
Delivery typically takes 7–15 business days, depending on your location.
What if my parcel is lost?
Contact us with your order number and we’ll investigate with the carrier and assist in resolving it.
Returns & Policies Questions
How do I initiate a return?
Contact our support team within 14 days of receiving your item for instructions.
What is your return policy?
Items can be returned within 30 days if unused and in original packaging.
Do I need to pay for return shipping?
Return shipping costs are the buyer’s responsibility unless the item is faulty.
What if the returned product is damaged?
Please provide photos. We’ll evaluate and assist with appropriate solutions.
Account & Login Questions
How do I create an account?
Click “Sign Up” on our homepage and follow the prompts.
What if I forget my password?
Click “Forgot Password” and follow the reset instructions via email.
Is my personal information secure?
Yes, your data is protected with industry-standard encryption.
Can I check my order history?
Yes, simply log into your account to view past orders.
Product Information Questions
How do I choose the right product?
Each product page includes detailed descriptions and size guides to help you decide.
What materials are your products made of?
We use high-quality, eco-friendly materials. Specifics are listed under each product.
Are the product colours true to life?
We strive for accurate photos, but slight colour variations may occur due to lighting and screen settings.
How many styles or options do you offer?
Our catalog includes a wide range of styles to suit different preferences.
Will the product match the image shown?
Yes, all our images are taken from actual products.
Discounts & Promotions Questions
How do I use a discount code?
Enter the discount code during checkout in the “Promo Code” field.
Do you offer group buying discounts?
Yes, please contact our team for bulk order pricing.
After-Sales Service Questions
What if my product has quality issues?
Contact us with your order number and photos. We’ll provide a replacement or refund.
Can I request a repair?
Yes, if your item is under warranty, we will assist with repairs.
Do you provide warranty service?
Yes, many of our products come with a 6–12 month warranty. Details vary by item.
